DSM ASIA

At DSM ASIA, customer satisfaction is our priority. Our dedicated support team provides real-time assistance, issue resolution, and proactive communication, ensuring a stress-free logistics experience. Key considerations include cost vs. speed, as it is more expensive but faster than other modes.

We offer 24/7 customer support, shipment tracking, and personalized solutions to meet business needs. Whether it’s handling logistics inquiries, managing delays, or providing shipping updates, our expert team ensures smooth operations. We focus on efficient communication, transparency, and service excellence, helping businesses optimize their supply chain management effectively.

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Considerations of Customer Service

Providing seamless support before, during, and after transactions.
Ensuring quick issue resolution and real-time communication.
Enhancing customer satisfaction and brand loyalty through reliable service.

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What’s Include in the Service?

24/7 customer support and assistance.
Proactive shipment tracking and problem resolution.
Dedicated account managers for personalized service.

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Our Services

Air Freight

Sea Freight

Last Mile Connectivity

FAQ’s

DSM provides a wide range of services to ensure smooth and efficient vessel operations in ports. Their key services include:

1. Port &Vessel Operations

Arranging berthing and port clearance for vessels.
Coordinating pilotage and towage services.
Managing vessel arrivals, departures, and turnaround times

2. Cargo Handling &Logistics

Coordinating loading and unloading of cargo.
Arranging stevedoring, warehousing, and inland transportation.
Managing special cargo requirements (e.g., refrigerated or hazardous goods).

3. Customs &Regulatory Compliance

Handling customs clearance and documentation.
Ensuring compliance with international maritime regulations.
Processing port dues, taxes, and other local charges

4. Crew &Ship Services

Assisting with crew changes, visa processing, and medical support.
Providing bunkering (fuel), fresh water, and ship provisions.
Arranging ship repairs, spare parts, and technical support

5. Financial &Administrative Services

Managing port disbursements and payments on behalf of shipowners.
Preparing and submitting reports on vessel activities.
Handling freight collections and financial settlements.

6. Emergency &Contingency Support

Coordinating emergency repairs and salvage operations.
Assisting in case of accidents, spills, or legal disputes.
Liaising with local authorities for crisis management.

In short, shipping agents act as a vital link between shipowners, port authorities, and other stakeholders, ensuring efficient, compliant, and cost-effective maritime operations.

DSM implements various safety measures to ensure the protection of vessels, crew, cargo, and the environment. Key safety measures include:
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1. Port Safety Coordination

Liaising with port authorities, pilots, and tug operators to ensure safe berthing and unberthing.
Conducting pre-arrival and departure checks to confirm vessel readiness.

2. Cargo Safety Measures

Ensuring correct cargo handling procedures, especially for hazardous or perishable goods.
Verifying compliance with the IMDG (International Maritime Dangerous Goods) Code for dangerous cargo.
Monitoring cargo security to prevent shifting and damage during transit.

3. Security Measures

Ensuring compliance with ISPS (International Ship and Port Facility Security) Code to prevent unauthorized access.
Coordinating with port security for inspections and safety drills.
Reporting any suspicious activities or security threats.

4. Environmental Protection

Ensuring vessels follow ballast water management and waste disposal regulations.
Coordinating with authorities for safe disposal of hazardous materials.
Encouraging eco-friendly fuel and emissions reduction measures.

These measures help shipping agents minimize risks, ensure compliance, and protect people, property, and the environment in maritime operations.

Absolutely. DSM Asia handles cross-border shipments and plays a crucial role in ensuring smooth international trade. Their services for cross-border shipments include:

1. Customs Clearance &Compliance

Managing import/export documentation (e.g., bills of lading, commercial invoices, certificates of origin).
Ensuring compliance with international and local customs regulations
Handling duties, taxes, and tariffs on behalf of clients.

2. Freight Coordination &Multi-Modal Transport

Arranging sea, air, road, or rail transport for cross-border logistics.
Coordinating with multiple carriers for efficient door-to-door delivery.
Optimizing routes and transit times to minimize delays and costs.

3. Border &Port Handling

Liaising with border authorities and port officials to prevent shipment delays.
Organizing cargo transfers between different modes of transport.
Managing warehouse storage and cargo consolidation if needed

4. Risk Management &Insurance

Providing cargo insurance options to protect against damages or loss.
Managing special cargo requirements (e.g., refrigerated or hazardous goods).

5. Trade Restrictions &Documentation Assistance

Advising on prohibited/restricted goods and trade embargoes.
Handling special permits for hazardous, perishable, or oversized cargo.

6. Real-Time Tracking &Communication

Offering shipment tracking for visibility and security.
Providing updates on customs status, potential delays, and estimated arrival times.

DSM Asia acts as key facilitators in cross-border trade by ensuring regulatory compliance, smooth logistics coordination, and cost-effective transport solutions. Would you like help finding a shipping agent for your specific needs?

Customer Service - Dedicated Support for Seamless Operations

Considerations of Customer Service

What’s Include in the Service?

Our Services

FAQ’s